Cancellation and Refund Policy

I. Cancel future payments

Use the Stripe billing portal linked from Membership when available, or email society@undersocializedparents.com with the subject “Cancel membership.” Send from the billing email if possible; otherwise include that email so we can locate the correct subscription.

Email cancellation is available without signing in. A request received before the next renewal charge will be treated as a request to stop that renewal, even if the Secretary processes it later. We will confirm the cancellation and the paid-through date. Keep your request and confirmation for your records.

Unsubscribing from the Dispatch, missing gatherings, removing a saved payment method, or requesting deletion of personal information is not a substitute for canceling the subscription. If you want both cancellation and deletion, say so in the same message.

II. Request a refund

Headquarters reviews refund requests individually. There is no automatic refund promise. Canceling renewal does not itself refund a payment already made, and a refund request does not itself cancel future renewal.

Email society@undersocializedparents.com with your billing email, the payment date and amount, and a brief account of the problem. A receipt or transaction reference is helpful. Do not send a full card number, security code, bank credentials, or other sensitive payment information.

We consider the circumstances, including duplicate or incorrect charges, cancellation requests received before renewal, and whether the purchased service was available. Missing a gathering or using only part of a month does not create an automatic prorated refund.

We will explain the outcome. If a refund is approved, we will confirm the amount and separately explain any effect on the paid period, household access, and future renewal. An approved refund is returned through the original payment service to the original payment method where possible. The provider and your bank determine when it appears.

If you do not recognize a payment, contact the Secretary promptly so it can be investigated. You may also contact your payment provider; this policy does not restrict that right.

III. Canceled gatherings & chapters

A monthly membership is not a ticket to one particular gathering. If a gathering changes or is canceled, consult its updated notice. Any refund request relating to the change will be reviewed on its facts.

If your chapter pauses, closes, or cannot provide the advertised membership offer, contact the Secretary to cancel renewal and request review of the affected payment. Any proposed alternative, credit, or refund will be explained directly. A proposed chapter is not a reason to charge a household to wait.

Separately ticketed activities may have additional cancellation terms stated before purchase. For tickets bought from an outside host, that host handles cancellation and refund requests under its terms and applicable law.

IV. Other purchases

Merchandise purchases through Fourthwall are separate from membership. Use the order-help contact and applicable return information in your merchandise order confirmation. Canceling Society membership does not cancel a merchandise order.

Optional Montpelier contributions are also separate from dues. If a contribution was made in error, contact the Secretary with its transaction reference for individual review.

V. Your rights

This policy applies alongside the Membership Terms. Where applicable law requires a refund or other remedy, that requirement takes precedence over discretionary review. No provision removes a right that cannot lawfully be waived.